Our Guarantees, Shipping, and Return Policies

Guarantees

We guarantee all our products to be brand new (not factory seconds) and fully as described.

We also guarantee that your shopping experience will be a secure and enjoyable one. If your shopping experience is substandard in any way, please contact us through this form...

Shipping Policy

Shortly after you have placed your order (within 1 business day), I'll send you a confirmation that your order has been received. Should a product be out of stock, we'll notify you of the delay immediately. If that happens (not likely), we will ask if you prefer to cancel your order for a full refund, change it to something else or place it on backorder (its up to you of course).

All of our products are usually shipped direct from the manufacturers North American warehouses - normally within 2-3 business days. Of course, preparation lead time will vary according to the current workload and may be shortened or extended by a matter of a day or two. Naturally, as soon as your order has been dispatched I'll send you a second email to let you know and give you an estimated time of arrival or the tracking information.

In all cases though:

(And quite a few swords, including the Official SBG lines and Darksword Armory also offer free shipping to Canadian customers too!).

For international (non-US) orders, we generally ship via USPS Priority mail (Cheness & Valiant), TNT (Darksword) or UPS/Fedex for our SBG lines. Please note that USPS Airmail size restrictions mean that some Cheness swords (i.e. The O-Katana, 30" Nagasa Katana, Oniyuri and all 29" bladed Iaito) cannot be shipped outside of the USA.

Unfortunately ALL Hanwei swords cannot be shipped outside of the USA. As the Hanwei swords are only sent by UPS, US orders for Hanwei cannot be sent to a PO box...

For the official SBG Katanas and Darksword Armoury swords, quotes on shipping are available to non US and Canadian customers upon request (typically costs around $75 to $100). Cheness and Valiant Armory swords use the following table for all non US customers - when you buy a sword from one of these manufacturers it the shipping price can be added in the checkout.

DESTINATION	SHIPPING FEE	SHIPPING METHOD	ETA
USA	FREE!	UPS Ground*	Approx 2-7 Business Days*
Canada	US$26.00 per sword	USPS Global Airmail	Approx 2 weeks
Rest of World	US$49.00 per sword	USPS Global Airmail	Approx 2 weeks

* For PO Box addresses, Alaska, Hawaii, APO & AFO Cheness ships by USPS Priority Mail or USPS First Class Mail. Transit time is still between 2 to 7 days. No additional charges apply, shipping is still free!

Please select the correct shipping fee based on your location in our secure shopping cart.

NOTE: Orders outside of the US may be subject to local tariffs and duties which we are unable to control. For more information we suggest contacting your local customs office.

Tracking Numbers

If you suspect lost package or have exceeded the maximum estimated wait time for your item, let us know and we will work with you individually to track and locate your packages. Maximum estimated wait times are:

• Domestic USA Packages: 10 days from time of order.

• International Packages: 3 weeks from time of order.

Please DO NOT request tracking numbers from us via email unless the maximum wait time has been exceeded.

Return Policy

We proudly stand behind every product we sell.

If you are not absolutely pleased with your purchase return it to us within 30 days in the original packaging and original condition via insured parcel post or UPS and we will give you your choice of an exchange or refund (excluding shipping fees).

You must contact us using the form provided above prior to returning any item so that a Return Authorization Number can be issued.

Returned products must be in like-new condition with original packaging and materials. A 10% re-stocking fee will be applied towards your refund.

Please allow up to 14 days for processing of returns.