Hope you all had a great time over the holiday period – I spent the time almost entirely ‘unplugged’ from the internet and with family members that are usually several thousand miles away and made many great memories both for them and for myself..
Of course, the only disadvantage to taking time off like this is that there is a small mountain of work that has piled up while I was away, and so it’s time to roll up sleeves and get everything back on track before we can kick the year off in earnest..
January should actually be a very interesting month, as several new and exciting products – mostly to do with our Legendary Swords Project – are about to come to fruition.
But first things first, there is a rather large load of emails and customer service related stuff that needs my immediate attention – so if you did email me directly over the holiday period or had a customer service issue escalated to me personally over the period that we were officially closed, please bear with me for a day or two while I go through them all and ensure everything is properly addressed (if you ever have emailed me personally before, you will know my replies are always very detailed and reflect my personal commitment to the best possible customer service – but of course this takes time, and I will be working backwards from the oldest contact to the most recent and continue to follow up until each inquiry is resolved to our customers satisfaction).
As such, if you are waiting for a reply from me, please be patient – I promise you I will do my best to get back to you as fast as humanly possible – and then, once up to date, stay tuned. As I said, 2019 is going to start off with some very interesting releases..!
Will update you all again shortly – if you held off emailing me or feel that something slipped through the cracks during the holiday period (our skeleton staff actually kept things running fairly smoothly while we were officially ‘closed’) feel free to contact me here
Thanks all!
Paul
