This is definitely extremely frustrating – the last few batch 17 Katana are stalled due to a very annoying issue..
While most swords have been shipped out, a couple of weeks ago we ran into a problem with the shipping boxes. As you probably know, the swords are shipped within a form fitting styrofoam box shown below:
The problem is that we also need to ship this box with an external cardboard box, but the company that makes them for us ran into a delay and then seemingly got overwhelmed by the general Christmas rush, so the most recent update we have is that the boxes will be ready by the 22nd of December..
To say this is extremely frustrating is an understatement, and while we have shipped or are in the process of shipping several swords that were intended as Christmas presents via Express on our dime to cover it, the last few are still stalled and all we can do is keep pushing this company to hurry up and deliver the boxes..
Anyway, I truly am sorry for this delay – we are doing our best and once all the smoke has cleared I’ll be looking at some ways to try and offer something more tangible than just an apology to everyone who ended up waiting longer than expected.
– Paul
