Delay on the last of batch 17 shipments

This is definitely extremely frustrating – the last few batch 17 Katana are stalled due to a very annoying issue..

While most swords have been shipped out, a couple of weeks ago we ran into a problem with the shipping boxes. As you probably know, the swords are shipped within a form fitting styrofoam box shown below:

The problem is that we also need to ship this box with an external cardboard box, but the company that makes them for us ran into a delay and then seemingly got overwhelmed by the general Christmas rush, so the most recent update we have is that the boxes will be ready by the 22nd of December..

To say this is extremely frustrating is an understatement, and while we have shipped or are in the process of shipping several swords that were intended as Christmas presents via Express on our dime to cover it, the last few are still stalled and all we can do is keep pushing this company to hurry up and deliver the boxes..

Anyway, I truly am sorry for this delay – we are doing our best and once all the smoke has cleared I’ll be looking at some ways to try and offer something more tangible than just an apology to everyone who ended up waiting longer than expected.

– Paul

Batch 18 now closed

Just a very quick update – batch 18 has just reached the forges maximum production capacity and over the next few days I will be reviewing each order, formatting them and batching them together to send to the forge.

I am still corresponding with some of the customers who ordered within the past couple of days and will be ensuring that all orders are properly addressed before we send them all through to the forge, so if you have an order in at the moment and wish to make any last minute changes before we lock them in NOW is definitely the time to do so.

I’ll post again once everything is batched up and we are good to go – apologies to anyone who missed out on this round, hopefully most people were able to get theirs in quickly enough.

Got to get back to it – if anyone has any questions please email me as usual and I’ll do my best to get back to you as quickly as possible.

Looking forward to bringing these cool designs to life (and there are some VERY cool designs in this batch!).

– Paul

Nearly time to close off

What a marathon..

I’ve just spent the last goodness knows how many hours making sure that each and every email enquiry for batch 18 has been personally answered, but as of this moment we are at 95% capacity for this batch so I’m afraid that there will be some people who weren’t able to move fast enough on this one..

I wish there was something that could be done, but to accept more orders than the forge can handle is not in anyones best interests, so if you want to get in on this batch NOW is definitely the last roll call..

Now all I want to know is if there is a place online that sells shockabsorbers for fingertips as I am all emailed out..! (ouch).

Blog again soon.

– Paul

SBG Custom Katana: A quick and unofficial update…

Ok, just wanted to let people know where we are up to as the 18th has nearly been and gone and we haven’t given the official ‘go’ signal for batch 18..

First off, the previous batch (batch 17) has started being received by my agent in Canada and he is opening up the cartons and beginning the sorting and inspecting period over the weekend. People with batch 17 orders should be receiving an official update on this shortly, but right now I am having some kind of technical glitch and cannot log into the store to update the appropriate files which is a bit of a pain.

Unofficially though we have ‘taken the brakes off’ and we are NOW able to accept new custom Katana orders even though the official announcement has not gone out yet.

I am doing it this way to try to ensure there is not a massive rush and we end up closing off before people who have REALLY been waiting patiently for this (i.e. people reading this blog!) gets a fair chance to do so as they sell waaay to fast for their own good. So for those of you who just cant stand the waiting and anticipation any more and are dilligent enough to check this blog – well, you can get in as an early bird now (it DOESN’T effect how soon you will receive your sword by the way – they all get made as a single group remember. It just gets you a high prized place in the batch)..

To everyone who is waiting for a response via email, please bear with me – I’m answering them personally and my answers are rarely short ones.. I’ll get back to you as soon as humanly possible.

SBG Custom Katana

Thanks all,
– Paul

Shipping has commenced

Sorry it took so long to get to this stage, but I am pleased to let you know that we have finally started shipping the swords out from the forge after pre-inspection.

We had some delays with the shipping boxes and it seems that some of you will be receiving them in the old style ‘display boxes’ and others may be getting them with the new form fitted styrofoam, wont know for sure who will be getting what yet until they arrive at my Canada agent for a final inspection and shipping.

Hopefully customs will not delay our airfreight shipments too much, my Canadian agent will be doing everything possible to get them through so we can get them out as I know some of you have been waiting 2 months more than the originally stated delivery time, and trust me, this has caused me considerable stress as I pride myself on taking my responsibilities very seriously and to say that it is frustrating is no exaggeration.

Because of this, I haven’t taken any new orders for some time – getting these orders cleared is my top priority! For casual readers of this blog though, I have created a ‘notification list’ where you can sign up to be notified by email when we have things back under control again here:

Custom Katana Notification List

Finally, for those people who placed an order in mid-January to early February – your swords are still on track for delivery in May. I will most certainly close off on taking any new orders any time close to new years though (both occidental and oriental) – that is for sure…

So apologies again to those people who have been patiently waiting, I assure you that your orders have definitely NOT been forgotten and I will be in contact with you again soon once your sword comes in, has been inspected, and is shipped out to you with the relevant tracking information. But in the meantime, as always, any questions or concerns please contact me directly.

Sincerely,

Paul Southren