Just a quick update for those customers from batch 17 who have been waiting patiently for the boxes to be made, even though they were a day late with it I am pleased to advise that the boxes are FINALLY made and that some tracking numbers will be issued to everyone shortly (though it may be a day or two after Christmas).
Thanks for your patience – I’ll be in touch with everyone individually soon.
– Paul
This is definitely extremely frustrating – the last few batch 17 Katana are stalled due to a very annoying issue..
While most swords have been shipped out, a couple of weeks ago we ran into a problem with the shipping boxes. As you probably know, the swords are shipped within a form fitting styrofoam box shown below:
The problem is that we also need to ship this box with an external cardboard box, but the company that makes them for us ran into a delay and then seemingly got overwhelmed by the general Christmas rush, so the most recent update we have is that the boxes will be ready by the 22nd of December..
To say this is extremely frustrating is an understatement, and while we have shipped or are in the process of shipping several swords that were intended as Christmas presents via Express on our dime to cover it, the last few are still stalled and all we can do is keep pushing this company to hurry up and deliver the boxes..
Anyway, I truly am sorry for this delay – we are doing our best and once all the smoke has cleared I’ll be looking at some ways to try and offer something more tangible than just an apology to everyone who ended up waiting longer than expected.
– Paul
Just a very quick update – batch 18 has just reached the forges maximum production capacity and over the next few days I will be reviewing each order, formatting them and batching them together to send to the forge.
I am still corresponding with some of the customers who ordered within the past couple of days and will be ensuring that all orders are properly addressed before we send them all through to the forge, so if you have an order in at the moment and wish to make any last minute changes before we lock them in NOW is definitely the time to do so.
I’ll post again once everything is batched up and we are good to go – apologies to anyone who missed out on this round, hopefully most people were able to get theirs in quickly enough.
Got to get back to it – if anyone has any questions please email me as usual and I’ll do my best to get back to you as quickly as possible.
Looking forward to bringing these cool designs to life (and there are some VERY cool designs in this batch!).
– Paul
What a marathon..
I’ve just spent the last goodness knows how many hours making sure that each and every email enquiry for batch 18 has been personally answered, but as of this moment we are at 95% capacity for this batch so I’m afraid that there will be some people who weren’t able to move fast enough on this one..
I wish there was something that could be done, but to accept more orders than the forge can handle is not in anyones best interests, so if you want to get in on this batch NOW is definitely the last roll call..
Now all I want to know is if there is a place online that sells shockabsorbers for fingertips as I am all emailed out..! (ouch).
Blog again soon.
– Paul
Ok, just wanted to let people know where we are up to as the 18th has nearly been and gone and we haven’t given the official ‘go’ signal for batch 18..
First off, the previous batch (batch 17) has started being received by my agent in Canada and he is opening up the cartons and beginning the sorting and inspecting period over the weekend. People with batch 17 orders should be receiving an official update on this shortly, but right now I am having some kind of technical glitch and cannot log into the store to update the appropriate files which is a bit of a pain.
Unofficially though we have ‘taken the brakes off’ and we are NOW able to accept new custom Katana orders even though the official announcement has not gone out yet.
I am doing it this way to try to ensure there is not a massive rush and we end up closing off before people who have REALLY been waiting patiently for this (i.e. people reading this blog!) gets a fair chance to do so as they sell waaay to fast for their own good. So for those of you who just cant stand the waiting and anticipation any more and are dilligent enough to check this blog – well, you can get in as an early bird now (it DOESN’T effect how soon you will receive your sword by the way – they all get made as a single group remember. It just gets you a high prized place in the batch)..
To everyone who is waiting for a response via email, please bear with me – I’m answering them personally and my answers are rarely short ones.. I’ll get back to you as soon as humanly possible.
Thanks all,
– Paul
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