Category Archives: SBG Custom Katana

What a long, hard road it has been – but finally some light at the end of the tunnel..

Batches 34 is basically shipped except for a handful of swords that we are tracking down now and batch 35 was recently completed, leaving only batch 36 which was originally supposed to come in October 15th but due to the running delays at the forge starting from batch 32 onwards, are about 2 months behind like everything else..

The good news is that under normal circumstances we would be nearly in a position to start taking new orders again, but with the forges Chinese New Year shutdown looming for February, it would almost certainly run into yet ANOTHER delay, which would not be a good start for a relaunch..

So even though it will mean a period of 8 months where no new orders will be taken, we think it is best to clear the slate, take a rest – and start anew, taking orders for batch 37 in February while the forge is closed down for the New Year celebrations..

Apologies to everyone either waiting on an order or waiting for us to re-open new commissions, we really have done our best and it is the nature of any custom made product that at times there will be unavoidable delays. Even though the amount of work, stress and cost involved is quite phenomenal – I take pride in knowing we are providing a unique service with an unheard of level of quality at this price point and feel that we owe it to the community not to give up – as tempting at times as it may be..

Will update you all again soon, in the meantime for the latest batch information please check the custom katana batch status page here

While we aren’t caught up yet – and I am nearly bald from tearing out my hair with frustration the past few months, the good news is that batch 32 is now down to a single sword shipped out, batch 33 is around 50% out the door and we can soon concentrate on shipping and inspecting batches 34 and 35, many of which have arrived, but the team has been a bit overwhelmed trying to get everything else out the door..

So please bear with us everyone, we are doing our very best to balance the need to get them out fast with (in my opinion) the more important requirement that each one is carefully inspected, packed and shipped to the rightful owner without any errors.

Just a quick update – I sent an email to everyone in batches 32 and 33 which are currently running from 3 to 2 months behind schedule as explained previously due to unexpected health issues of our primary contact at the forge.. The good news is that all these swords are in, but the bad news is that it will still take some time to ship them all out and the backlog is still ongoing, flowing now into batches 34 and 35, which I am trying to coordinate at the same time..

We really are working around the clock to get everything back on track, so please bear with us.. We are still not taking new orders, and I will soon be emailing everyone who has orders in with some updates..

Thanks so much for your patience. In the meantime, you can get some idea of where we are up to here on the SBG Custom Katana batch status timeline..

Hi all,

As you know we had some SERIOUS delays with batches 32 and 33 of the SBG Custom Katana to the point where we had to stop taking new orders to try and catch up..

The bad news is, we are not yet back on track – indeed, batch 34 just became officially due a couple of days ago and is looking like it will also be several weeks late due to the pile up from the previous 2 batches..

Talk about stressful…!!

The good news is, batch 32 is about to come in – right now it is clearing customs. And a little more good news, the swords themselves are looking good. Below are some pics from the forge that were taken before it was dispatched..

I realize it is annoying to batch 33 and 34 customers – but please bear with us guys. We will be shipping everything in order, so some additional delays are inevitable..

Thanks so much for your patience. I am REALLY looking forward to getting the custom Katana back on track and truly apologize for the extra time it is taking.

– Paul

Hey Everyone,

Thanks for your patience – I am pleased to let you know that the forge manager is back on his feet again and while he cannot lift anything heavier than a sword unsheathed for a bit, he is getting better and we are working to make sure that the current backlog gets resolved asap.

The batch status page has been updated to reflect where we are currently up to, but just a quick overview – batch 32 – which is seriously overdue, is now clearing customs and hopefully we will have some more news on this later in the week. Batch 33 is apparently right behind, so we are quickly getting caught up and will do our best to work through it all without rushing and making any silly mistakes, so we do ask for just a little extra patience during this time while we sort through it.

Looking forward to getting caught up soon. We also further delayed the long overdue restock of the SBG Black Dragon series Katana to concentrate on getting caught up – can’t wait to see another round of the Black Dragon Elite. Oh well..

Will update you all on the situation again soon. If I can get some pics sent over of where we are at too without slowing things down even further I will.

Thanks again for your continued patience and support.

Sincerely,

– Paul