As of today the SBG sword store is officially closed and will be closed from the 21st of December to the 7th of January 2019. Much longer than usual, but I rarely spend time with my family and while I feel selfish about it, I really do need to take this time to spend my undivided attention with them.
Anyway, before I officially close down for the year, I wanted to make sure that as many loose ends have been tied up as possible, so here are a few notes that may apply to some customers that they will probably want to know about..
NEW ORDERS
Any orders placed from today will not be processed until after we get back on the 7th of January. There may be exceptions – as we do have a skeleton crew manning things – but please do not count on it..!
Also, please be a little bit patient with us – personally I will be diving into all the emails and customer service stuff the day I get off from 4 flights taking up 24 hours – so I promise we our best, but it may take a few extra days until we are properly caught up.
CHRISTMAS ORDERS
We did state on the website until a few days ago that orders placed after the 10th of December will ship in early 2019 – and for some orders this will be true, for as we emphasize in our special annual article “Christmas Sword Buying Guide” the most important tip for Christmas is to buy as early as possible, for as the date creeps closer the number of lost or broken parcels skyrockets – and we honestly think its a really bad time to order a sword if it has been left until a week or so before the big day..
That said, we have noticed a few bottlenecks with our suppliers – again, another common issue at this time of year. While our office will be officially closed – the warehouses we use will keep shipping until the shipping services themselves start to shut up shop. And while we will have a skeleton staff on hand, it is quite possible that some orders placed after the 10th that have not been provided a tracking number may not get the tracking number, but the sword itself may still arrive..
Whatever the case may be, everything will be sorted out when we get back to the office after the 7th, though as stated before please be patient as we catch up through the backlog.
CUSTOM KATANA UPDATE
I literally just got a few photos that I have been waiting for on the current batch of SBG Custom Katana – it came too late for me to be able to send out updates right now, but I have updated the status page and here’s a quick pic to tide you over until I get back and can update properly.
These should be finished and start shipping in early January, so the next update should be a very positive one..! So please bear with us..
See You In 2019
I need to finish packing my bags and tying up as many other loose ends as I can before I head off – so again, thanks to everyone who helped make 2018 a successful year and look forward to servicing all your sword needs again in 2019.
